DHI Reply Copilot

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TimePageCommentTypeDispositionReply

Dispositions

Types

Each result suggests one Type (Feedback, Query, Price, Positive Comment, Negative Comment, FDA, Spam). Change it in the dropdown if it's wrong — the Log and sheet copy use your choice.

What every comment goes through

  1. Closed check: FDA, BBB, warning letter or any US Gov authority → Closed, no reply.
  2. Doubt check: Medicare, government, lawsuit, "reported you" → Pending, confirm with DHI first.
  3. Spam check: outside phone numbers or links → spam warning reply + hide comment.
  4. Content bank: finds DHI's past replies to similar comments for that brand (style only).
  5. Reply: written with DHI's cheat sheet, approved brand facts, and different wording each time.
  6. Final check: banned words (doctor, safe, guaranteed, FDA-approved, Ozempic…), official email + phone, prices vs approved facts.

SLA

11 PM – 7 AM IST: 30 min · 7 AM – 4 PM IST: 1 hour · 4 PM – 11 PM IST: 30 min